Many companies give you a choice about how your personal information is used. These companies allow you to decline to have your personal information (such as your e-mail address)used or shared with other companies. This type of option is usually found in the company’s online privacy policy. If this option exists, you should decline to have your personal information shared. If this option does not exist, you might want to e-mail or phone the company for more details on their policy. Where to go if you have problems, questions, or concerns — There are many places to turn for information on online shopping:
• For more information on analyzing information and fraud, consult the publication Analyzing Internet Information (PM-1789b).
• Iowans can contact the Attorney General’s Office, Consumer Protection Division, 1305 East Walnut Street, Des Moines, Iowa 50319; phone: (515) 281-5926; fax: (515) 281-6771, e-mail:
consumer@max.state.ia.us.URL: http://www.state.ia.us/government/ag/consumer.html
• The Federal Trade Commission (FTC) — The FTC (http:// www.ftc.gov/bcp/menu-internet.htm) offers information on all aspects of online shopping and also issues alerts. Consult the FTC’s Web site or contact it at CRC-240, Washington, D.C. 20580; 1-877- FTC-HELP. You may file a complaint with the FTC through the Internet, using the online complaint form at http://www.ftc.gov/. Although the commission cannot resolve individual problems for
consumers, it can act against a company if it sees a pattern of possible law violations.
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